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Thursday, July 9, 2009

I have seen no evidence to indicate so.

So we've got a computer here at the office that's showing its age...way slow, even just for basic internet surfing. Time to upgrade. This thing was a self-build from years ago, but this time I decided to keep it simple, go online and customize a Dell.

Every day I'd be checking the order status to see if it shipped yet...but each time the expected delivery date got close it would be delayed. Three times I went through this -- three delays. And Dell support's system is such that once it enters "production," they really can't tell you anything about it. So what's holding it up? Is it some part I can just leave off? "I don't know sir, but we'll certainly put a note on this to expedite this order..."

So after the third delay I call Dell on the phone and tell the girl I want to cancel that order, and order a new system with her so she can tell me as we work it out if there's anything that's showing it will delay things. She even upgrades the size of the monitor for the same price and tells me...they'll expedite it.

Long story short, the expected delivery date comes and...it's delayed again. So I call and cancel altogether, hit Newegg, order all the parts and two days later I'm looking at boxes full of delicious new hi-tech equipment. I'm standing as I open the boxes as for me this is like opening the ark.

So that's what I'll be doing tonight. Best fun you can have by yourself (assuming nothing's DOA).

1 Comment

Just over a year ago, I took the plunge and switched to a mac. I still run a dell laptop using XP... But from my perspective, the mac is well worth the extra money and their support is terrific... yeah there's a call center in India, but for anything complicated you get sent back to an American tech.

I haven't taken the Apple Kool Aid, it does have it's imperfections, but I doubt I'll ever go back to Dell or Microsoft.

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